Privacy Policy
Last updated: 15 May 2025 · Effective: 15 May 2025
1. Introduction
ShuiLong (operated by ShuiLong Plumbing Services, No. 247, Section 5, Nanjing East Road, Songshan District, Taipei City 105, Taiwan) is committed to handling personal information with care and transparency. This policy explains what data we collect, why we collect it, how we use it, and your rights under Taiwan's Personal Data Protection Act (個人資料保護法, PDPA) and other applicable law.
If you have any questions about this policy, contact us at [email protected].
2. Data We Collect
We collect personal information when you use our website contact form or communicate with us directly:
- Name
- Email address
- Phone number (optional, if provided)
- Home or property address (for scheduling call-out visits)
- Description of the plumbing issue (as provided by you)
We also collect non-personal technical data through cookies and analytics tools — page views, browser type, and general usage patterns. See our Cookie Policy for details.
3. How We Use Your Data
- To schedule and confirm plumbing appointments
- To follow up on completed work where relevant
- To respond to enquiries sent through the contact form
- To produce written job summaries for installation and larger repair work
- To improve our website based on anonymous usage data
We do not use your data for marketing purposes and do not add you to any mailing list without your explicit agreement.
4. Legal Basis for Processing
We process your personal data on the basis of:
- Contract performance — processing necessary to carry out or arrange the service you've requested
- Legitimate interest — to respond to enquiries and maintain basic service records
- Consent — for any optional analytics or cookie use (managed via our cookie preference controls)
5. Data Sharing
We do not sell, trade, or share your personal information with third parties for their own purposes. Data may be accessed by:
- Members of the ShuiLong team, on a need-to-know basis for scheduling and service delivery
- Our website hosting provider, solely for infrastructure purposes
- Analytics services (Google Analytics, if enabled via cookie consent) — anonymised data only
6. Data Retention
Contact enquiry records are retained for up to 24 months from the date of contact. Job documentation for installation and larger repair work may be retained for up to 5 years for business record purposes. You may request deletion at any time — see Section 8.
7. Data Security
- Form data is transmitted over encrypted HTTPS connections
- Internal records are stored on access-controlled systems
- Access is limited to authorised team members only
- In the event of a breach affecting your personal data, we will notify you in accordance with Taiwan PDPA requirements
8. Your Rights
Under Taiwan's Personal Data Protection Act, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data, where processing is no longer necessary
- Object to certain processing of your data
- Withdraw consent at any time (where consent is the legal basis)
To exercise any of these rights, contact us at [email protected]. We will respond within 15 working days.
9. Cookies
Our website uses cookies for basic functionality and optional analytics. You can manage your preferences via our cookie controls. See the full Cookie Policy for details.
10. Third-Party Links
Our website may contain links to external sites (e.g. Google Maps for location). We are not responsible for the privacy practices of those sites. Please review their policies directly.
11. Children's Privacy
Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our site, contact us so we can remove it.
12. Changes to This Policy
We may update this policy from time to time. When changes are material, we will update the "Last updated" date at the top of this page. Continued use of our website after the update date constitutes acceptance of the revised policy.
13. Contact
Data controller: ShuiLong Plumbing Services
Address: No. 247, Section 5, Nanjing East Road, Songshan District, Taipei City 105, Taiwan
Privacy enquiries: [email protected]
Supervisory authority: Personal Data Protection Commission, Executive Yuan, Taiwan (pdpc.gov.tw).